Frequently asked questions

FAQs

What Make us unique from others Company?

Empowering others: We’re committed to uplifting Black-owned businesses and honoring our heritage.

Accessible beauty: We offer competitive prices on a wide range of natural remedies, fragrance oils, essential oils, body butters, black soap, natural shea butter and more.

Swiftness guaranteed: We process and ship orders the same day, or next business day so you get your goodies fast.

Customer care that cares: We prioritize excellent customer service and address any concerns promptly.

Wholesale opportunities: We support small businesses by offering wholesale options at very low costs.

Are your products cruelty-free and vegan?

Yes, we’re committed to ethical practices and offer cruelty-free, vegan options.

Are This Products Authentic?

All goods sold by The organic Made are 100% genuine and in the original manufacturer’s packaging (unless explicitly stated in the product listing).

Do you give discounts for wholesale or bulk orders?

Yes, we offers special discount to wholesalers, and retailer’s,

For Larger quantities, please Visit Our Wholesale or Deals & Bundles page or call – text Customer Service +1 (347) 818-8247 WhatsApp Or Email us at: sales@theorganicmade.com

How can I reach customer service?

You can contact us via Phone, email, or WhatsApp,

BUSINESS ADRESS: 501 E 138th St Bronx ny 10454

EMAIL: info@theorganicmade.com

PHONE : +1 347-818-8287

What are your shipping, Refund and Returns Policies?

We provide fast shipping and a simple, hassle-free Refund and Return process.

Please Learn More by visiting our Refund and Returns Policy page.

Which hair types work best with your products?

We offer a variety of products for every hair texture, from kinky & coyly to wavy.

Please Visit products category HAIR & BEARD PRODUCTS

Do you have solutions for specific concerns like dryness or breakage?

Yes, we offer targeted treatments for various hair concerns. Please Visit products category HAIR & BEARD PRODUCTS More information’s on the products Labels.

What ingredients they are made with?

All Natural and organic ingredients, mostly sourced from all parts of the world, very nourishing. its clearly Listed on each products label.

Are your products safe for color-treated hair?

We have color-safe options but always check the product description to be sure.

How often should I use your products?

It depends on the product— please refer to the label or ask our customer service team to Learn More.

What payment methods do you accept?

We take major credit cards, debit cards, and select online payment platforms.

How long will my order take to arrive?

Delivery times vary depending on location and shipping method. After the order dispatched, we do not have control over the shipping process. Only the shipping Carrier is responsible for processing and delivery the items but usually this will take between 2-5 business days depend on the customers delivery address.

Can I track my order?

Yes, you’ll get a tracking number once your order ships.

If you have an account, you can login in here to see the status of your order. You will receive an email confirmation to the email address provided, upon placing your order successfully.

Your order will be dispatched within 1-2 working days and you will receive an email confirmation to the email address provided. You will be provided with a tracking number when your order is dispatched.

What’s your return policy?

We accept returns for unopened items within a set timeframe (30 days period). Our Refund and Returns policy Lasts 30 days. If 30 days have passed Since your purchase, we can’t offer any Refund or exchange.

Please Learn More by visiting our Refund and Returns Policy Page.